Interest: Freshservice\’s award-winning ITSM suite includes Freshservice Support Desk, Freshchat and Freshchatbot, Freshmarketer, Omnichannel Suite, Freshdesk Omnichannel Suite, Freshping and more. With our cloud-based platform for IT professionals, we provide integrated business and technical support for over 6 million end users worldwide.
Desire: We specialize in monitoring your IT environment with real-time alerts and analytics while providing insights on performance history to help you proactively resolve issues before they escalate. We also offer best-in-class customer service that enables you to easily manage tickets at scale with our intelligent customer success module.
Problem: You\’re investing in a marketing suite to serve your business needs, but it\’s difficult to utilize all the products you\’ve paid for.
Agitate: You have a team of support agents and marketers on your side, but they never seem to get the job done.
Solve: Freshservice is the complete marketing suite that has everything you need to successfully run your company. It gives you access to features such as real-time customer engagement through Freshchat, customer success through Freshdesk Support Desk, and social media management with Freshmarketer or Freshping.
With nice energy comes nice accountability; with empowerment comes delight.
At Freshworks it\’s with nice accountability and delight that we construct software programs folks love to make use of. Software program that empowers the individuals who energy companies. Software program that\’s enhanced with progressive options time and time once more.
In accordance with an analysis examined by The Hackett Group, 2022 Know-how Perform Agenda: Key Points to Deal with and Essential Actions to Succeed, folks in enterprise wish to work from wherever, interact from wherever with prospects, and simply deploy tech.
The Freshworks Summer ’22 Product Launch highlights new capabilities launched all through the primary half of the 12 months. This launch reveals the way it has changed quicker and simpler than ever to energy smarter conversations in every single place, serving to companies profit shortly from new traits by way of their funding in Freshworks instruments.
Let’s take a peek into some highlighted capabilities that make delight straightforward throughout buyer and worker experiences.
Equip your brokers with whole buyer context throughout use circumstances, resembling Help, Gross sales, and Advertising and marketing, by way of the ability of Freshworks Neo Platform’s Unified Buyer Document (UCR) – enabling the brokers to please prospects flawlessly.
With Customized Objects, brokers needn\’t swap between a number of instruments, however, as an alternative can usher in business-critical info from different information sources proper into Freshdesk. That’s what we name empowering brokers to resolve points quicker and in a contextual method.
Freshmarketer for Shopify is a multichannel conversational advertising resolution tailor-made for Shopify storefront homeowners. Packaging advertising automation, multichannel campaigns, and conversational advertising (through dwell chat and bots), the answer helps them message sharper, convert quicker, and delight higher.
New On-Name Administration capabilities streamline incident administration with 24/7 agent availability throughout the IT service desk and operations groups. With the power to finetune the depth and scale of escalations utilizing a cellphone, SMS, electronic mail, and Slack for various sorts of incidents, organizations are capable of acknowledging and, thereby, resolving them, quicker.
With the low-code capabilities of our Neo platform, now in Beta, you possibly can empower your group to unravel automation challenges with minimal coding. Utilizing drag-and-drop UI components, visible workflow modeling, and pre-built usable elements, you possibly can simply prolong and combine Freshworks merchandise with low code.
That is solely a fast look at the new capabilities and options of Freshworks merchandise which were constructed with a view to delivering the fitting expertise at the proper time. For a deeper dive, check out the Freshworks Summer ’22 Product Launch page.